Introduction
CREcentric provides technical support for our paid customers, either self-hosted or cloud. The level of service, including response times, varies based on a customer’s support level, as detailed below.
Definitions
- SLA or Service Level Agreement: CREcentric’s commitment to the initial response time to a support ticket.
- Business Hours: 9am to 5pm local time as it relates to the requester’s location.
- Supported Self-Hosted Versions: CREcentric supports self-hosted server versions according to their respective release life-cycle.
